Patterson VW Tyler

Position Description:    Salesperson 

Reports to: Sales Manager

Position Summary:  The Salesperson is directly responsible for selling vehicles meeting gross profit, volume and customer satisfaction standards. Must present a professional appearance. 

Essential Duties and Responsibilities:  

• Determine each customer’s vehicle needs by asking pertinent questions and carefully listening.
• Demonstrate vehicles, including test drives.
• Properly introduce new customers to the Service facilities and to the appropriate Service personnel.
• Deliver vehicles to customers. Ensures customer understands the vehicle’s operating features, warranty and maintenance schedule while laying the foundation for customer loyalty.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Keep informed of new products, features, accessories, etc., and their benefits to customers.
• Review with the Sales Manager monthly objectives, weekly activities and daily planned activities.
• Understand the terminology of the automobile business, be informed on technological changes in the products and be able to communicate to customers.
• Report any vehicle lot damage or any problem with a vehicle to the Sales Manager immediately.
• Know and understand federal, state and local laws which govern retail auto sales.
• Complete all training as directed by supervisor.
• Follow policies and procedures as set forth in Employee Handbook.
• Any other duties as assigned. 

Knowledge, Skills and Abilities Required: 

Educational: High school diploma or the equivalent. 

Experience: None.